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Defining customized and localized chat system messages

Updated on March 25, 2020

To better meet the needs of your business and to better meet the language requirements of your chat users, you can customize and localize any of the text content that a customer sees during a chat interaction, such as system messages and window names. During a chat interaction, if you have defined localized chat system messages, the default language that is configured for the customer's browser determines which language pack is used to display the chat system messages.

Before you begin:

Generate the spreadsheet file that contains the default chat system messages by following the steps in Customizing and localizing chat system messages. Use this spreadsheet to record your decisions.

  1. Determine whether to customize any of the default chat system messages, in the English language pack.
  2. Determine whether to localize the chat system messages into any languages other than English.
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