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Designing web self-service

Updated on March 25, 2020

You can allow your customers to directly perform tasks themselves in the Pega Customer Service application using web self-service. Web self-service capabilities can be implemented by performing the following tasks.

  • Embedding a portion of the application directly into an existing portal. This is done through Pega Web Mashup.
  • Providing the Pega application itself as the user experience. This approach can take the form of a desktop application, a mobile application, or both.
  1. Review features offered by Pega Web Mashup.
  2. Review features offered by Pega Mobility.
  3. Discuss these options with the resource currently managing the customer-facing user experience.
  4. Determine the approach most appropriate for your site.

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