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Determining interactions to survey for customer satisfaction

Updated on March 25, 2020

You can configure the criteria used to determine which customer interactions initiate customer satisfaction surveys.

  1. In the header of Dev Studio enter and search for SatisfactionSurvey.
  2. Click the Intent Task instance and save it to your ruleset.
  3. On the Criteria tab, add the Intent When rule Select as the Intent Condition.
  4. Indicate whether you want to suggest the process or queue the process when the condition evaluates as true.
  5. Enter the visual cue that you want to associate with the condition from the image catalog that is displayed when you click the Lookup icon
  6. Click Save.

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