You can configure the criteria used to determine which customer interactions initiate customer satisfaction surveys.
- In the header of Dev Studio enter and search for SatisfactionSurvey.
- Click the Intent Task instance and save it to your ruleset.
- On the Criteria tab, add the Intent When rule Select as the Intent Condition.
- Indicate whether you want to suggest the process or queue the process when the condition evaluates as true.
- Enter the visual cue that you want to associate with the condition from the image catalog that is displayed when you click the Lookup icon
- Click Save.