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Determining which part of the user interface to modify

Updated on March 25, 2020

When users first access the Interaction Portal, they see the Home page, which typically contains information about the user, a menu along the left side, and various sections such as My cases and My workbaskets that display information to a customer service representative (CSR). You can customize the user interface and display any data that you have integrated into your application.

For more information to modify user interface, see Modifying the user experience.

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