With the Augmented Agent Assistant component enabled, you can then disable it for a service case or individual screens, based on your business needs. Ensure that a technical resource, familiar with the class structure of your service cases as well as the flow action rules for each screen, completes this configuration.

Disable the Augmented Agent Assistant by performing the following tasks:

• Disabling the Augmented Agent Assistant for a service case
• Disabling the Augmented Agent Assistant for an individual screen