Based on your business requirements, you might sometimes need to disable the Augmented Agent Assistant component for a selected case type. To disable the Augmented Agent Assistant for a specific case type, you must enable the HideCSRAssistant data transform, which disables the CSR Assistant

1. In the navigation pane of Dev Studio, on the App tab, click Classes to view a list of classes.
2. For the required class, click Data ModelData TransformpyDefault.

   

   

3. On the Definition tab, click the Add a row icon to add a new row.
4. Under Actions, the default value is Set.
5. In the Target field, enter .HideCSRAssistant.
   Note: Do not change the default value Set under Actions.
6. In the Source field, enter true.
7. Click Save.