Based on your business requirements, you might sometimes need to disable the Augmented Agent Assistant component for a selected case type. To disable the Augmented Agent Assistant for a specific case type, you must enable the HideCSRAssistant data transform, which disables the CSR Assistant

Before you begin: Ensure that you unlock the ruleset that you want to edit. If you do not unlock the ruleset, you cannot save the data transform. Either check the ruleset out to a branch or save the ruleset as an unlocked ruleset version for editing. You can also use Private edit to create a private copy for editing. To disable the Augmented Agent Assistant feature for a selected service case type, complete the following steps:

1. In the navigation pane of Dev Studio, on the App tab, click Classes to view a list of classes.
2. For the required class, click Data ModelData TransformpyDefault.

   

   

3. On the Definition tab, click the Add a row icon to add a new row.
4. Under Actions, the default value is Set.
5. In the Target field, enter .HideCSRAssistant.
   Note: Do not change the default value Set under Actions.
6. In the Source field, enter true.
7. Click Save.