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Enable the recording of co-browsing sessions

Updated on March 25, 2020

To record all co-browsing sessions, enable Pega Co-Browse recording. You can view recordings from the Pega Co-Browse dashboard. Optionally, you can allow operators to view recordings from the Interaction Portal.

  1. Log in to the Pega Co-Browse dashboard.
  2. Click the Customize tab.
  3. In the Co-Browse recording section, select Yes.
  4. Click Save.
  5. Log in to App Studio.
  6. In the navigation pane of App Studio, click SettingsGeneral.
  7. From the list of general settings, click Co-Browse.
  8. To allow managers and CSRs to view recorded co-browsing sessions from the Recent Interactions section of the Interaction Portal, select the Enable Co-Browse recording playback check box.

    When this feature is enabled, a Play recording icon appears next to the interaction.

    Note: This feature is supported only if you have enabled the recording of all co-browsing sessions by configuring the required setting in the Pega Co-Browse dashboard.
  9. Click Save.

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