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Enable remote control for co-browsing

Updated on March 25, 2020

To allow a CSR to request control of a webpage during co-browsing, enable the remote control feature. When a CSR has control of a webpage, they can move the cursor, click links, fill out forms, and mark up the webpage.

  1. Log in to the Pega Co-Browse dashboard.
  2. Click the Customize tab.
  3. In the Remote Control section, select Yes.
  4. Click Save.

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