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Enabling the Accept button on the Review Harness

Updated on March 25, 2020

For warm transfers, the receiving party can view the interaction or service process in a Review harness during the consultation call. After the call transfer is complete, click Accept on the harness to open and continue processing the interaction and related service cases.

Before you begin:

The Review harness provided in PegaCA-Work and PegaCA-Work-Interaction include the Accept button. If you have customized the Review harness in PegaCA-Work-Interaction, ensure that the PegaCA-Work.CPMWarmTransferAcceptButton section is included in your custom harness.

In addition, if you use Classic navigation and customized the Review harness for a service process, ensure that it includes the PegaCA-Work.CPMWarmTransferAcceptButton section.

Tags

Pega Customer Service 8.4

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