Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Ensuring that conditional processing (Intent When) is disabled

Updated on March 25, 2020

The Enable deterministic actions (intent-whens) check box is cleared by default. When this option is disabled, Pega Customer Service does not process any Intent When rules.

  1. In the navigation pane of App Studio, click SettingsGeneral.
  2. In the list of general settings, click Suggested actions.
  3. Ensure that the Enable deterministic actions (intent-whens) check box is cleared.
  • Previous topic Configuring Pega Customer Service for conditional processing
  • Next topic Setting up context data by using the MapContext data transform

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us