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Getting started with Augmented Agent

Updated on July 14, 2020

Managers with admin credentials can perform all of the configuration activities for Augmented Agent, as well as CSR activities during a live chat session. CSRs can only perform activities that involve live chat interaction and work with the Interaction Portal. For CSR-specific activities, see Using Augmented Agent during the live chat

The following topics cover the configuration activities for Augmented Agent:

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