Implementing Augmented Agent
The AI-powered Augmented Agent improves the conversational experience between customers and customer service representatives (CSRs) by demonstrating the human traits of emotional intelligence in conversations. Though the CSR remains at the core of the customer service experience, augmented agents make it easier for customers to quickly find relevant information.
Implementing Augmented Agent covers the following topics:Previous topic Adding the question rule to the flow Next topic Defining Augmented Agent