During a chat interaction, the customer service representative can redirect a customer to online content for further reference. When you configure the page push feature, the customer service representative can click the page push link during interaction and select the appropriate link to send to the customer.

The page push URLs or links that are used during a chat interaction, are categorized into different categories based on their usage. You can add a new category or edit an existing category from the page push page. To send a page push link to the customer, a CSR clicks the Page Push list from the chat window, which displays the configured categories and related links to choose from.