Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Introduction to Pega Co-Browse

Updated on March 25, 2020

Use Pega Co-Browse to engage customers in a high-touch, visual way on your website. Assist customers with their issues while guiding them toward efficient, self-service solutions. With Pega Co-Browse, a CSR and customer simultaneously view the same webpage during a chat or phone interaction. The CSR helps the customer to more quickly find information and answers. The CSR can click different parts of the webpage to highlight them for the customer. For example, the CSR can click a Check out button to call attention to it.

The following figure shows an example of the CSR and customer views of the same webpage during a co-browsing session.

CSR and customer views of the same page, enabled for co-browsing
CSR and customer views of the same page, enabled for co-browsing

You can configure selected webpages on your website to support co-browsing. A customer viewing a webpage can request co-browsing support by clicking a button, using a keyboard shortcut, or by using a custom method that you have defined for that webpage. For more information, see Configure how your customers start co-browsing.

A CSR can initiate a co-browsing session by sending a link to a customer during an interaction.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us