Mapping properties for the next best actions sent by Pega Customer Decision Hub
To populate the next best actions determined by Pega Customer Decision Hub in Pega Customer Service, configure the target properties, such as class name and flow name, in the MapActionProperties table.
- In the header of Dev Studio, search for and click the MapActionProperties decision table.
- Click the Results tab and expand Additional Allowed Results.
- Define a list of Target Property and
Value pairs for .ClassName,
.FlowName, .PeekAheadEnabled,
.pyImage, and .ActionType.
For more information on how to configure the target properties in MapActionProperties, see Decision Table Form - Completing the Results tab.
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