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Mapping properties for the next best actions sent by Pega Customer Decision Hub

Updated on March 25, 2020
Note: Before performing this step, configure Pega Customer Decision Hub to receive data from the MapContext data transform.

To populate the next best actions determined by Pega Customer Decision Hub in Pega Customer Service, configure the target properties, such as class name and flow name, in the MapActionProperties table.

  1. In the header of Dev Studio, search for and click the MapActionProperties decision table.
  2. Click the Results tab and expand Additional Allowed Results.
  3. Define a list of Target Property and Value pairs for .ClassName, .FlowName, .PeekAheadEnabled, .pyImage, and .ActionType.
    Note: Action Type is an additional property that you should map to the action with one of the following values: Launch, Queue, or Suggest. The default value for Action Type is Suggest.

    For more information on how to configure the target properties in MapActionProperties, see Decision Table Form - Completing the Results tab.

  • Previous topic Setting up context data by using the MapContext data transform
  • Next topic Optional: Conditionally mapping an Action ID to different Action Types

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