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Modifying the offline chat messages

Updated on March 25, 2020

You can change any of the offline chat messages that are included in the chatOffline_WebChat flow in the Pega Customer Service application to meet your organization's needs.

By using the following rules, you can change the text that appears in any of the six messages in the chatOffline_WebChat flow:
  • LeaveOfflineMessage
  • OfflineConfirmEmailAddress
  • GetOfflineEmailAddress
  • OfflineQuestion
  • OfflineConfirmationMsg
  • LeaveOfflineMessageAfterWaiting
  1. In the header of Dev Studio, enter and search for one of the rules that is listed above.
  2. Click the Paragraph rule.
  3. On the Paragraph page, modify the text.
    For more information, see Paragraphs.
  4. Click Save.
  5. Optional: Repeat these steps for each message that you want to modify.
  • Previous topic Configuring the When chat CSRs are not available settings
  • Next topic Extending the offline email template

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