Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Pega Customer Decision Hub behavior

Updated on March 25, 2020

You can use Pega Customer Decision Hub with Pega Customer Service to drive up-sell, cross-sell, and retention offers, and provide additional guidance to representatives on the next best action for the current customer and context. These suggestions appear as Suggested Tasks during the interaction. Customer Decision Hub also helps the wizard to create the marketing-related rules in the new application layer interaction.

To use this feature, ensure that Pega Customer Decision Hub is installed and licensed. If using local campaigns with Pega Sales Automation, Pega Web Mashup must also be installed on the Pega Customer Service application server.

For more information about Pega Marketing, see the Pega Marketing product page. For information about how to install Pega Customer Decision Hub, contact your Pega support representative.

  • Previous topic Configuring Customer Decision Hub
  • Next topic Implementing conditional processing (Intent When) by using Pega Customer Decision Hub

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us