Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Pega Customer Service

Updated on March 25, 2020

Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact. With this application, your company has new capabilities to:

  • Improve service effectiveness by providing guided and personalized customer service processes.
  • Increase operational productivity by automating work across business and technology silos.
  • Increase customer retention and cross-sell revenue.
  • Reduce training time.
  • Ensure an optimal customer service experience with self service channel or assisted service channel.
  • Ensure rapid deployment and continuous adaption.

For information about application features and configuration, see the following topics:

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us