Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact. With this application, your company has new capabilities to:
- Improve service effectiveness by providing guided and personalized customer service processes.
- Increase operational productivity by automating work across business and technology silos.
- Increase customer retention and cross-sell revenue.
- Reduce training time.
- Ensure an optimal customer service experience with self service channel or assisted service channel.
- Ensure rapid deployment and continuous adaption.
For information about application features and configuration, see the following topics:
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