If you want the customer timeline to pull events from the work tables, you must overwrite the out-of-the-box report definition in order to select the correct work tables for your implementation application.

1. Log in to your implementation application as an administrator.
2. In the header of Dev Studio, search for and open the LoadWorkObjectsbyContact report definition, in the PegaCA-Work ruleset.
3. Click Save as.
4. In the Apply to (class) field, enter the class to use as the source for the customer timeline events.
5. In the Add to ruleset field, select the ruleset that contains the customer timeline events.
6. Save the rule in your implementation layer.