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Setting up context data by using the MapContext data transform

Updated on March 25, 2020

To receive the next best actions from Pega Customer Decision Hub for certain conditions, you need to send the context data to Pega Customer Decision Hub. You can build the condition to replicate the intent criteria by using a combination of the parameter type, key, and values in the MapContext data transform.

  1. In the header of Dev Studio, search for and click the MapContext data transform.
  2. To add a row, on the Definitions tab, click the Add icon.
  3. From the Action list, select Set.
  4. In the Target field, select the type, key, and value parameter categories.
  5. In the Source field, enter the relevant parameter values.

    For more information about how to set up data in the data transform, see Data Transform form - Completing the Definitions Tab. To extend this functionality in your Pega Customer Service implementation layer, use the CSMapAdditionalContext data transform.

  • Previous topic Ensuring that conditional processing (Intent When) is disabled
  • Next topic Mapping properties for the next best actions sent by Pega Customer Decision Hub

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