Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Supervisor monitoring

Updated on March 25, 2020

To better manage the assignments of Customer Service Representatives (CSRs)across queues and reduce customer waiting times, contact center managers can use the Queue monitor and CSR monitor in the interaction portal. The Queue monitor shows the activity levels of each queue, with all relevant details. The Queue monitor organizes the queues in descending order of activity and allows you to add or remove CSRs from the queue, based on their occupancy. The CSR monitor also provides a detailed view of the workload of each CSR reporting to you.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us