To verify that you have successfully configured Pega Customer Service and your website to support co-browsing, test the configuration.

1. Log in to the Interaction Portal.
2. Click NewPhone call.
3. Click Add Task.
4. Under General, select Co-Browsing SessionAdd Task.
5. In a second browser session, open a webpage that is tagged with the Pega Co-Browse snippet.
6. Click the Support button to start the co-browsing session. (If your webpage is configured to use a different method to start the session, complete that action instead.)
7. Copy the session code that appears.
8. In the Interaction Portal, open the Pega Co-Browse session service request, and paste the session code in the Session Code field, and then click Launch.