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Troubleshoot Pega Co-Browse issues

Updated on March 25, 2020

If co-browsing is not working correctly from Pega Customer Service, verify the configuration.

  1. Verify that the server URL, API token, and API key values are set correctly, as described in Connect Pega Customer Service to the Pega Co-Browse server.
  2. To verify that the correct API key and API token values appear on the Declare_CAApplicationSettings data page, refresh the data page in Dev Studio by clicking Clear data page on the Load Management tab of the data page rule.
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