You can enable the Record training data feature to record the data from incoming emails that helps in training the machine-learning text analytics models. These models further help in routing and automating the email processing. Customer service representatives can provide feedback to the recorded training data to make any correction if required, which helps in building the models using the accurate data.
- Open an Email channel interface.
- To record the data from the received email for training purposes, on the Configuration tab, select the Record training data check box.
- Click Save.