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Using page push during the live chat

Updated on July 14, 2020

During a chat session, customer service representatives (CSRs) can log in to the Interaction portal and select page push, which is a chat-enabled web page, to share with customers. A page push can guide the customer or point them to the information that they need. The customer receives a message in the live chat window asking for permission to redirect their web browser to the pushed page. For more information on configuring page push, see Configuring page push.

Provide page pushes to customers by performing the following steps:
  1. Log in to the Interaction Portal with admin or CSR credentials.
  2. To start a live chat session, accept an incoming chat request from a customer.
    Result: Message from the customer appears in the Live Chat window.
  3. To suggest a response from Page Push, click Page Push, and then select the category to send as a response to the customer.
    When the CSR sends the page push entry, the customer receives a notification in the live chat window. The customer can then either click Yes or No.
    Note: By default, a shared web page applies to all languages and locales.
    Page push in a live chat session and in the Interaction Portal
    Page push in a live chat session and in the Interaction Portal
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