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Adding new case types

Updated on January 29, 2021

If you require a new case type to meet your business needs, create one by using a case type template. Alternatively, if none of the templates meet your needs, you can create a new case type without a template.

Pega Customer Service Implementation Guide

Note: A new case type will inherit the default work pool class of the current operator's default access group. For information, see Assigning work pools to an access group.See the following topics for information about creating a new case type:

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Pega Customer Service 8.5

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