Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Computer Telephony Integration(CTI)

Updated on January 29, 2021

Pega Call provides robust computer telephony integration (CTI) support including adaptive screen pops, desktop telephony controls, and enhanced callout facilities. By using the business rules engine architecture, service cases and dialogs can be reused across channels from Interactive Voice Response (IVR) to the web.

Pega Customer Service Implementation Guide
  • Previous topic Third-party Routing API
  • Next topic Planning and Defining Pega Call configuration (telephony integration)

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us