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Implementing chat and messaging

Updated on June 1, 2022

Administrators can configure the components needed to implement the chat and messaging feature on their application, such as setting up the chat server connection, configuring queues and defining the routing conditions for the chat and messaging requests.

Pega Customer Service Implementation Guide
Caution: Legacy Webchat previously known as Web Chatbot is deprecated. To start the migration to Web Messaging, see Migrating from Legacy Webchat to Web Messaging.

The chat and messaging feature provides the following sections:

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