Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Pega Customer Relationship Management application stack

Updated on January 29, 2021

The following figure shows the Pega Customer Relationship Management application stack. Your application inherits features from each layer.

Pega Customer Service Implementation Guide

Pega Customer Relationship Management application stack
Pega Customer Relationship Management application stack

A new Pega Customer Service installation includes Pega Sales Automation, but Pega Sales Automation is enabled only if licensed. If you are using Pega Customer Decision Hub, you must install that application separately.

To view the industry application stacks, see the following topics:

  • Previous topic Introduction to Pega Customer Service
  • Next topic Creating your Pega Customer Service implementation application

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us