Pega Customer Service Implementation Guide
Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact.
Pega Customer Service
Implementation Guide
For information about application features and configuration, including industry-specific capabilities, see the following topics:
- Getting started
- Managing data and integration
- Configuring user portals
- Interaction channels
- Chat and messaging
- Computer Telephony Integration(CTI)
- Self-service Interactive Voice Response (IVR)
- Pega Knowledge
- Omni-channel features
- Quality reviews and customer satisfaction surveys
- Supervisor functions
- Pega Co-Browse
- Suggested actions
- Configuring service requests
- Testing and deploying application changes
- Additional information
- Communications application
- Financial services application
- Healthcare application
- Insurance application
Next topic Getting started