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Pega Knowledge

Updated on January 29, 2021

Pega Knowledge is an enterprise knowledge management application that is pre-integrated with Pega Customer Service. The application supports the creation and management of multi-media content that can be suggested to CSRs in the context of the service cases that they are working on. CSRs can also view top-rated articles, maintain a list of favorite articles, and search through articles.

Pega Customer Service Implementation Guide

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