Pega Knowledge is an enterprise knowledge management application that is pre-integrated with Pega Customer Service. The application supports the creation and management of multi-media content that can be suggested to CSRs in the context of the service cases that they are working on. CSRs can also view top-rated articles, maintain a list of favorite articles, and search through articles.

• Pega Knowledge capabilities
• Planning knowledge article content
• Creating articles
• Troubleshooting Pega Knowledge issues