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Rules finalized in version 8.5 to prevent overrides

Updated on September 23, 2021

As part of the continuous effort to improve the update and implementation processes, Pega has identified many existing rules that were not previously locked and changed them to be locked. By locking critical rules, the rule becomes easier to update in the future. For features that clients typically modify to meet their business needs, unlocked rule extensions are provided.

Pega Customer Service Implementation Guide Pega Customer Service Implementation Guide Pega Customer Service Implementation Guide Pega Customer Service Implementation Guide

When updating to version 8.5, run the Pega Customer Service Upgrade Checker to check if your application includes overrides to critical rules that are now locked. If a rule override exists, remove the override and use a rule extensions instead. For more information about the Pega Customer Service Upgrade Checker, see the Pega Customer Service and Pega Sales Automation Update Guide on the Pega Customer Service product page.

This topic list the critical rules that were locked in version 8.5, and it describe the steps to take to remove the rule overrides if present.

Interaction driver rules locked in version 8.5

Review the following table for information about the interaction driver rules that were locked in version 8.5, and the steps to remove overrides from the locked rules.

pyClasspyRuleNamepyClassNameStateChanges to be made if overridden
RULE-HTML-SECTION CPMPerformIncludesTasksWork-AvailableNone required.
RULE-HTML-SECTION CPMInteractionDriverIncludesWrapperWork-FinalWithdraw overridden rule. Use the CPMDriverIncludesExt extension for driver section customizations.
RULE-HTML-SECTION CPMDisplayDriverWrapperWork-FinalWithdraw override on Final rule. Move customization to the CPMDisplayDriverWrapperExt extension.
RULE-HTML-SECTION CPMDisplayDriverPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTION CPMDisplayDriverTaskAssign-FinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTION CPMTaskListMenuPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule. To customize the Add Task menu use App StudioCase TypeYour_case_nameSettingsService request options.
RULE-OBJ-FLOWACTIONCPMTaskListMenuPegaCA-Work-InteractionFinalWithdraw rule.
RULE-HTML-SECTIONCPMInteractionDriverPegaCA-Work-Interaction-Outbound-Call PegaCA-Work-Interaction-Research PegaCA-Work-Interaction PegaCA-Work-Interaction-Mobile FinalWithdraw rule.
RULE-HTML-SECTIONCPMTakeActionHeaderPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCPMTakeActionSearchPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-OBJ-MODELCSSearchIntentsBaseclassFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTION CPMTakeActionMenu_GridLayoutOuterPegaCA-Work-InteractionFinalWithdraw rule. No customization permitted.
RULE-HTML-SECTION CPMTakeActionMenu_GridLayoutInnerRule-PegaCA-InteractionDriverFinalWithdraw rule. No customization permitted.
RULE-HTML-SECTION CPMLocalizedCategoryNameEmbed-PegaCA-IntentCategoryFinal Withdraw rule. Do not override this rule.
RULE-HTML-SECTION CPMTasksByCategoryPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTION CSInteractionTimerPegaCA-Work-InteractionFinalWithdraw rule. Hide the interaction/SLA timer by using Hide interaction timer in App Studio. Hide the Phone call transfer/resume button in App StudioSettingsDevice Capabilities by disabling the Enable integrated voice data transfer setting. Alternatively, hide the Phone call transfer/resume button using When rule ShowTransferAndResumeButtons in Dev Studio.
RULE-HTML-SECTIONCPMInteractionTasksWrapperPegaCA-Work-InteractionFinalWithdraw rule. The Call Timer display can be controlled from App StudioSettingsInteractionsinteraction_typeHide interaction timer.
RULE-OBJ-HTMLCreateWorkUnderInteractionContextPegaCA-Work-InteractionFinalWithdraw rule.
RULE-HTML-SECTIONCPMInteractionTasksPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-HTMLCPMAutoLauchServiceProcessPegaCA-WorkFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCSInteractionCaseRecentsPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-OBJ-HTMLInteractionTasksScrollerPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCSDisplayInProgressCasesRule-PegaCA-Intent-TaskFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCSDisplayCompletedTasksRule-PegaCA-Intent-TaskFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCSDisplayQueuedTasksRule-PegaCA-Intent-TaskFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCSPhoneInterationTimerIconPegaCA-Work-InteractionFinalWithdraw rule. Do not override this rule.
RULE-OBJ-MODELSetWrapUpButtonPegaCA-Work-InteractionFinalWithdraw rule.
RULE-HTML-SECTIONConfirmQuickWrapupPegaCA-Work-InteractionWithdraw rule.
RULE-OBJ-MODELSetHeadlessWrapupPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-WHENCPMIsWrapUpClickedPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-MODELCPMClearSCRecentSelectionPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-MODELCSMoveTempCasesToQueueBaseclassFinalWithdraw rule.
RULE-OBJ-MODELCSTransferWithWorkPreDTPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-MODELCSTransferWithWorkPostDTPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-MODELClearRetainTransferInteractionFlagChannelServices-Interaction-CallFinalWithdraw rule.
RULE-HTML-SECTIONCSTransferInteractionPegaCA-CTI-CallFinalWithdraw rule.
RULE-OBJ-WHENShowTransferButtonPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-WHENShowResumeButtonPegaCA-Work-Interaction PegaCA-Work-Interaction-CallFinalWithdraw rule.
RULE-OBJ-WHENIsChannelInteractionActivePegaCA-Work-Interaction PegaCA-Work-Interaction-Outbound-Call PegaCA-Work-Interaction-CallFinalWithdraw rule.
RULE-OBJ-ACTIVITYSetTransferDetailsBaseclassFinalWithdraw rule.
RULE-OBJ-MODELClearCPMSearchTextPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-WHENCSHasIntentSearchResultsPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-WHENCPMDriverCategoryAvailableEmbed-PegaCA-IntentCategoryFinalWithdraw rule.
RULE-OBJ-WHENHasCompletedTasksPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-WHENHasServiceCaseRecentsPegaCA-Work-InteractionFinalWithdraw rule.
RULE-OBJ-WHENHasQueuedTasksPegaCA-Work-InteractionFinalWithdraw rule.
RULE-HTML-SECTIONCSSuggestionsWrapper PegaCA-Work-Interaction FinalWithdraw rule. Remove section by disabling both Suggested action's features Intelligent guidance and Customer Decision Hub features in App Studio.
RULE-OBJ-WHENIntentTaskAutoLaunchRule-PegaCA-IntentFinalWithdraw rule.
RULE-OBJ-WHENCSIsEmailInteractionWork-FinalWithdraw rule.
RULE-HTML-SECTIONCPMInteractionIntentsPegaCA-WorkFinalWithdraw rule.
RULE-HTML-SECTIONCPMInteractionIntentsPegaCA-WorkFinalWithdraw rule.
RULE-HTML-SECTIONCPMDisplaySuggestedTaskRule-PegaCA-Intent-TaskFinalWithdraw rule.
RULE-HTML-SECTIONCPMDisplaySuggestedTaskRule-PegaCA-Intent-TaskFinalWithdraw rule.
RULE-HTML-SECTIONCSSuggestedTasksWrapperPegaCA-WorkFinalWithdraw rule.
RULE-HTML-SECTIONCPMDisplaySuggestedOfferRule-PegaCA-Intent-TaskFinalWithdraw rule.
RULE-HTML-SECTIONCPMMKTGTopOffersRule-PegaCA-Intent-TaskFinalWithdraw rule.
RULE-OBJ-WHENHasSuggestedTasksPegaCA-WorkFinalWithdraw rule.
RULE-OBJ-MODELCPMSetCurrentIntentTaskRule-PegaCA-IntentFinalWithdraw rule.
RULE-HTML-SECTIONCPMMKTGOfferPegaCPM-Int-MKTG-OffersListFinalWithdraw rule.
RULE-HTML-SECTIONCSNextBestActionPegaCA-WorkFinalWithdraw rule.
RULE-HTML-SECTIONCSGetNBA Int-PegaCDH-Container-ResponseFinalWithdraw rule.
RULE-HTML-SECTIONCSOfferWrapper Int-PegaCDH-Container-ResponseFinalWithdraw rule.
RULE-OBJ-WHENDisplaySuggestedActions Int-PegaCDH-Container-ActionFinalWithdraw rule.
RULE-HTML-SECTIONCSShowNextBestAction Int-PegaCDH-Container-ActionFinalWithdraw rule.
RULE-OBJ-MODELCSShowTopOffersRule-PegaCA-Intent-TaskFinalWithdraw rule.
RULE-OBJ-ACTIVITYCPMFlushOffersWork-Withdraw rule.
RULE-HTML-SECTIONpyCaseActionAreaPegaCA-Work-InteractionFinalWithdraw rule.
RULE-HTML-SECTIONCSOfferInt-PegaCDH-Container-OfferFinalWithdraw rule.
RULE-HTML-SECTIONCPMDisplayTaskInMenu Rule-PegaCA-Intent-TaskFinalWithdraw rule.
RULE-OBJ-MODELCPMSetLocalizedCategoryNameEmbed-PegaCA-IntentCategoryFinalWithdraw rule.
RULE-OBJ-ACTIVITYCPMGetIntentTasksByCategory Embed-PegaCA-IntentCategoryFinalWithdraw rule.
RULE-OBJ-MODELCSRemovePropertiesFromIntentTaskRule-PegaCA-Intent-TaskWithdraw rule.

Interaction Portal Home tab menu rules locked in version 8.5

Review the following table for information about the Interaction Portal Home tab menu rules that were locked in version 8.5, and the steps to remove overrides from the locked rules.

pyClasspyRuleNamepyClassNameStateChanges to be made if overridden
RULE-NAVIGATIONCSHomeTabNavigationCPM-PortalFinal

Withdraw rule.

Hiding the My Work menu item from the Customer Service Home tab menu is not allowed.

To add additional menu items to the Home tab menu, use the provided extension CSHomeTabNavigationExtn.

To hide the Dashboard menu item, set the Conditions of the ShowDashboard when rule to Alwaysis false and click Save.

To hide the My Reports menu item, set the Conditions of the ShowMyReports when rule to Alwaysis false and click Save.

To hide the Manager Tools menu item, set the Conditions of the ShowManagerTools when rule to Alwaysis false and click Save.

To hide the Pulse menu item, set the Conditions of the ShowPulse when rule to Alwaysis false and click Save.

To hide the Tags menu item, set the Conditions of the ShowTags when rule to Alwaysis false and click Save.

To hide the Workforce Intelligence menu item, set the Conditions of the ShowWorkforceIntelligence when rule to Alwaysis false and click Save.

To hide the Application Tools menu item, set the Conditions of the ShowApplicationTools when rule to Alwaysis false and click Save.

Not recommended: To replace the entire recommended Home tab menu with a customized menu, set the conditions of the ShowHomeTabMenu when rule to Alwaysis false, and use the extension CSHomeTabNavigationExtn to create a customized Home tab menu.

RULE-OBJ-HTMLHomeMenuState@baseclassFinalWithdraw rule. Do not override this rule.
RULE-HTML-SECTIONCSHomeHeaderBarCPM-PortalFinal

Withdraw rule.

To customize the My WorkHomeHeaderBar use the provided CSHomeHeaderBarExtn extension.

Not recommended: To provide an entirely customized My Work HomeHeaderBar, hide the current CSHomeHeaderBar by setting the Conditions of the ShowHomeHeaderBar when rule to Alwaysis false and create the custom CSHomeHeaderBar in the provided CSHomeHeaderBarExtn extension.

RULE-HTML-SECTIONCSDashboardHeaderBarCPM-PortalFinal

Withdraw rule.

To customize the Customer Service dashboard header, use the provided CSDashboardHeaderBarExtn extension.

To hide the Customer Service dashboard header, set the Conditions of the ShowDashboardHeaderBar when rule to Alwaysis false. This removes the user capability to change all dashboard date ranges and team filters, and adds new reports to their dashboard.

Not recommended: To provide an entirely customized Customer Service dashboard header, set the Conditions of the ShowDashboardHeaderBar when rule to Alwaysis false, and create the custom dashboard header in the provided CSDashboardHeaderBarExtn extension.

RULE-OBJ-MODELClearQueueMonitorDataPageCPM-PortalFinalWithdraw rule. Do not override this rule.
RULE-OBJ-MODELClearCSRMonitorDataPageCPM-PortalFinalWithdraw rule. Do not override this rule.
RULE-OBJ-MODELCalculatePercentageOccupancyCode-Pega-ListFinalWithdraw rule. Do not override this rule.
.RULE-HTML-SECTIONSystemHealthMonitorContainerCPM-PortalFinalWithdraw rule if overridden. This section contains system-level health information. Do not override this rule.
RULE-HTML-SECTIONSystemHealthMonitorCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthOverallCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthIconOverall1CPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthLastUpdateCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthTilesCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthTileInteractionsCode-Pega-ListFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthRowInteractionsCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthIconInteractionsCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthTileRoutingCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthRowRoutingCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthIconRoutingCPM-PortalFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-HTML-SECTIONSystemHealthInteractionDetailsCode-Pega-ListFinalWithdraw if overridden. This is a system-level monitoring section. Do not override this rule.
RULE-OBJ-MODELSystemHealthOverview1@baseclassFinalWithdraw if overridden. This Data Transform is for system-level conversation event summary calculations. Do not override this rule.
RULE-OBJ-MODELConvEventsSummaryCode-Pega-ListWithdraw if overridden. This Data Transform is for system-level conversation event summary calculations. Do not override this rule.
RULE-HTML-SECTIONSystemHealthDetailsRoutingData-SystemOperations-SystemStateFinalWithdraw if overridden. This section is used to display system-level routing information. Do not override this rule.
RULE-HTML-SECTIONQPTableData-SystemOperations-SystemStateFinalWithdraw if overridden. This section is used to display system-level information. Do not override this rule.
RULE-HTML-SECTIONStreamNodeTableData-SystemOperations-SystemStateFinalWithdraw if overridden. This section is used to display system-level information. Do not override this rule.
RULE-HTML-SECTIONCSWFIHeaderCPM-PortalFinal

Withdraw if overridden.

This section is used to display the Workforce Intelligence header. Do not override this rule.

To hide Workforce Intelligence information, remove it from the Home Tab Menu by setting the ShowWorkforceIntelligence when rule Conditions to Alwaysis false.

RULE-HTML-SECTIONWFIDesktopAnalyticsCPM-PortalFinal

Withdraw if overridden. This section is used to display Workforce Intelligence analytics. Do not override this rule.

To remove Workforce Intelligence information from the Home tab menu, set the ShowWorkforceIntelligence when rule conditions to Alwaysis false.

RULE-OBJ-HTMLWFIControllerCPM-PortalFinalWithdraw if overridden. This HTML object is used to display Workforce Intelligence information. Do not override this rule.
RULE-OBJ-HTMLWFISimulatedDataCPM-PortalFinalWithdraw if overridden. This HTML object is used to display Workforce Intelligence information. Do not override this rule.
RULE-OBJ-HTMLWFIProfileSimulatedDataCPM-PortalFinalWithdraw if overridden. This HTML object is used to display Workforce Intelligence information. Do not override this rule.
RULE-OBJ-HTMLWFIControllerSimulatedCPM-PortalFinalWithdraw if overridden. This HTML object is used to display Workforce Intelligence information. Do not override this rule.
RULE-OBJ-MODELSetBulkActionForProcessingCPM-PortalFinalWithdraw if overridden. The Data Transform is used to set Bulk actions for processing. Do not override this rule.
RULE-OBJ-MODELCSSetHomeTabHarness@baseclassFinalWithdraw override. This is an infrastructure rule. Do not override this rule.
RULE-OBJ-WHENHasCoBrowsingAPIKey@baseclassFinalWithdraw override. This is an infrastructure rule. Do not override this rule.
RULE-OBJ-FLOWManageCSRsWork-QueueMonitorFinalWithdraw override. This is an infrastructure rule. Do not override this rule.
RULE-OBJ-MODELCPMSetCurrentLeftNavSelectedCPM-PortalFinalWithdraw override. This is an infrastructure rule. Do not override this rule.
RULE-OBJ-MODELcreateTempTagsPageCPM-PortalFinalWithdraw override. This is an infrastructure rule. Do not override this rule.
RULE-HTML-SECTIONManageCSRsWork-QueueMonitorFinalWithdraw override. This is a queue management rule. Do not override this rule.
RULE-OBJ-MODELSetQueueInfoWork-QueueMonitorFinalWithdraw override. This is a queue management rule. Do not override this rule.
RULE-OBJ-FLOWACTIONManageCSRsWork-QueueMonitorFinalWithdraw override. This is a queue management rule. Do not override this rule.
RULE-OBJ-FLOWQueueMonitoringWork-QueueMonitorFinalWithdraw override. This is an infrastructure monitoring rule. Do not override this rule.
RULE-OBJ-FLOWACTIONQueueMonitoringWork-QueueMonitorFinalWithdraw override. This is an infrastructure monitoring rule. Do not override this rule.
RULE-OBJ-MODELUpdateDashboardTimeFrameCPM-PortalFinalWithdraw override. This is an Internal rule used to manage the Dashboard. Do not override this rule.
RULE-OBJ-ACTIVITYSaveDashboardPreferencesCPM-PortalFinalWithdraw override. This is an Internal rule used to manage the Dashboard. Do not override this rule.
RULE-HTML-SECTIONQueueDetailsForManageCsrChannelServices-Conversation-ActiveFinalWithdraw override. This rule is used to show queue statistics. Do not override this rule.
RULE-HTML-SECTIONQueueStatisticsChannelServices-Conversation-ActiveFinalWithdraw override. This rule is used to show queue statistics. Do not override this rule.
RULE-HTML-SECTIONWaitTimeSectionChannelServices-Conversation-ActiveFinalWithdraw override. This rule is used to show queue statistics. Do not override this rule.
RULE-HTML-CONTROLCSMinColonSecNAFinalWithdraw override. This rule is used to show queue statistics. Do not override this rule.
RULE-HTML-SECTIONChatSessionGridWork-QueueMonitorFinalWithdraw override. This rule is used to show chat queue statistics. Do not override this rule.
RULE-OBJ-MODELClearChatLogEntries@baseclassFinalWithdraw override. This rule is used to manage queue statistics. Do not override this rule.
RULE-OBJ-FLOWViewChatSessionWork-ChatMonitorFinalWithdraw override. Used internally to manage viewing of a monitored chat session. Do not override this rule.

Perform harness rules locked in version 8.5

Review the following table for information about the perform harness rules that were locked in version 8.5, and the steps to remove overrides from the locked rules.

pyClasspyRuleNamepyClassNameStateChanges to be made if overridden
RULE-HTML-HARNESSPerformPegaCA-WorkFinal

Withdraw rule.

Move all custom scripts into the new perform-case-custom bundle file provided in Scripts & styles, Scripts settings of the rule.

Move all custom CSS into the new perform-case-custom-css style sheet provided in Scripts & stylesStyle sheets settings of the rule.

To enable Auditing, use the EnableAuditing when rule provided in Error DisplayAdditional settings and set Conditions to Always is true.

For error handling, the custom error section ErrorMessagesHolder is provided in the Display options settings of the rule.

To disable the display of dirty warnings, edit the perform-case-custom bundle file provided for the rule, uncomment the provided dirty warnings setting.

RULE-HTML-HARNESSPerformPegaCA-Work-Interaction-CallFinal

Withdraw rule.

Move all custom scripts into the new perform-chat-custom bundle file provided in the Scripts & styles, Scripts settings of the rule.

Move all custom CSS into the new perform-chat-custom-css style sheet provided in the Scripts & styles, Scripts settings of the rule.

To enable Auditing, set the EnableAuditing when rule conditions to Alwaysis true available in the Display optionsError displayAdditional settings of the rule.

For error handling, the custom error section ErrorMessagesHolder is provided in the Display options, Error display settings of the rule.

To disable the display of dirty warnings, edit the new bundle file perform-chat-custom provided, and uncomment the dirty warnings setting.

RULE-HTML-HARNESSPerformPegaCA-Work-Interaction-ChatFinal

Withdraw rule.

Move all custom scripts into the new perform-chat-custom bundle file provided in the Scripts & styles, Scripts settings of the rule.

Move all custom CSS into the new perform-chat-custom-css style sheet provided in the Scripts & styles, Scripts settings of the rule.

To enable Auditing set the EnableAuditing when rule conditions to Always, is true, available in the Display options, Error display, Additional settings of the rule

For error handling the custom error section, ErrorMessagesHolder is provided in the Display options, Error display settings of the rule.

To disable the display of dirty warnings, edit the perform-chat-custom new bundle file provided and uncomment the dirty warnings setting.

RULE-HTML-HARNESSPerformPegaCA-Work-Interaction-Outbound-CallFinal

Withdraw rule.

Move all custom scripts into the new perform-outboundcall-custom bundle file provided in the Scripts & styles, Scripts settings of the rule

Move all custom CSS into the new style sheet perform-outboundcall-custom-css provided in the Scripts & styles, Scripts settings of the rule.

To enable auditing, set EnableAuditing when rule conditions to Alwaysis true, available in the Display optionsError displayAdditional settings of the rule.

For error handling the custom error, ErrorMessagesHolder section is provided in the Display options, Error display settings of the rule.

Text Filewebwb • CAEventMgmt • jsFinalWithdraw text file.
Text Filewebwb • CPMToolsNavigation • jsFinalWithdraw text file.
Text Filewebwb • DynamicPlaceHolder • jsFinalWithdraw text file.
Text Filewebwb • Form_filler • jsFinalWithdraw text file.
Text Filewebwb • InsertTextRTEPlugin • jsFinalWithdraw text file.
Text Filewebwb • pega_cpm_localization • jsFinalWithdraw text file.
Text Filewebwb • NBAA • jsFinalWithdraw text file.
Text Filewebwb • Pega_cs_driver_util • jsFinalWithdraw text file.
Text Filewebwb • TypingIndicator • jsFinalWithdraw text file.
Text Filewebwb • Socialutils • jsFinalWithdraw text file.
Bundlepega_cpm_chatscripts • scriptFinalWithdraw bundle file.

Move all custom scripts into the perform-chat-custom bundle file, provided in the Scripts & stylesScripts settings of the rule, as an extension.

Bundlepega_cpm_eventManager • scriptFinalWithdraw script.

Move all custom scripts into the new custom bundle file, provided in the Scripts & stylesScripts settings of the rule, as an extension.

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