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Self-service configurations and chatbots

Updated on June 1, 2022
Caution: Legacy Webchat previously known as Web Chatbot is deprecated. To start the migration to Web Messaging, see Migrating from Legacy Webchat to Web Messaging.

Create and configure a self-service application on the top of Customer Service self-service application before creating the Unified Messaging and Web chatbots for contextual, bot-driven guidance during the initial customer interactions. This section includes the following topics:

Pega Customer Service Implementation Guide

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