Troubleshooting Pega Knowledge issues
Pega Customer Service
Implementation Guide
The following table provides solutions to some issues you may encounter when using Pega Knowledge with the Pega Customer Service application.
| Issue | Solution |
| Only two articles are visible in the Knowledge panel. | In App Studio, select , and then check the article display setting. The article display setting may be set to 2. |
| Remove the limit on the number of articles that are displayed in the Knowledge panel. | In App Studio, select , and then clear the Limit the number of suggested articles option. |
Unable to save articles in the Configuration Tools. The following
warning displays: You are not allowed to make any changes.
Please contact your System Administrator. | Ensure that you (or system administrator) update the DialogCoachingTipRS property with an unlocked ruleset name that is created for saving articles, dialogs and coaching tips in the CSGeneralSettings data transform. |
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