Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Adding new case types

Updated on March 16, 2021

If you require a new case type to meet your business needs, create one by using a case type template. Alternatively, if none of the templates meet your needs, you can create a new case type without a template.

Pega Customer Service Implementation Guide

Note: A new case type will inherit the default work pool class of the current operator's default access group. For information, see Assigning work pools to an access group.See the following topics for information about creating a new case type:

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us