Additional interaction features
The topics in this section describe how to configure interaction features that are supported by multiple interaction types.
Pega Customer Service
Implementation Guide
- Configuring interaction type settings
- Customer search
- Customer verification
- Configuring anonymous customer interactions
- Customer composite
- Customer inquiry
- Business conditions
- Adding a source for business conditions or customer verification
- Showing only relevant fields for interaction features
- Enabling the focus timer
- Configuring suggested work item reviews
- Adding and enabling data masking
- Configuring transfer reasons
- Quality reviews and customer satisfaction surveys
- Configuring customer complaint journey
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