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Application-provided service requests

Updated on March 16, 2021

To support a fast, consistent implementation of commonly used customer service features, Pega Customer Service includes several service requests that are ready for use. You can copy or modify the out-of-the-box service request types, or you can add new ones. For information, see Adding new case types and Implementing case types and attributes.

Pega Customer Service Implementation Guide

For a list of the out-of-the-box service request types, see the Product Overview for each Pega Customer Service application.

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