Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Application-provided service requests

Updated on March 16, 2021

To support a fast, consistent implementation of commonly used customer service features, Pega Customer Service includes several service requests that are ready for use. You can copy or modify the out-of-the-box service request types, or you can add new ones. For information, see Adding new case types and Implementing case types and attributes.

Pega Customer Service Implementation Guide

For a list of the out-of-the-box service request types, see the Product Overview for each Pega Customer Service application.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us