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Configuring the Workforce Intelligence settings

Updated on March 16, 2021

The Workforce Intelligence settings enable Workforce Intelligence and connect to the Workforce Intelligence server.

Pega Customer Service Implementation Guide
  1. In the navigation pane of App Studio, click SettingsGeneral.
  2. In the list of general settings, click Workforce Intelligence.
  3. To enable the Workforce Intelligence feature, select Enable Workforce Intelligence.
  4. Enter the Workforce intelligence server URL.
    When you enter the server URL, a connection is established between the application and the Workforce Intelligence server that displays real-time user data on the Workforce Intelligence dashboard. This enables you to gain actionable insights on your team's activity inside Pega Platform and other desktop or browser applications, and it also helps to quantify automation opportunities and savings. For more information, see the Workforce Intelligence product page.
  5. Click Save.
  • Previous topic Configuring the Sales Automation setting
  • Next topic Optional: Defining the security model and organization structure

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