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Exporting and Importing common phrases

Updated on March 16, 2021

Support faster setup of common phrases by importing and exporting individual common phrases or all common phrases at once. Importing and exporting is especially useful when copying common phrases from one environment to another. If you have already trained the Augmented Agent to suggest common phrases, this is a faster way of moving the training information from one environment to another.

Pega Customer Service Implementation Guide
  1. In the navigation pane of App Studio, click SettingsChat and messaging.
  2. In the list of Chat and messaging settings, click the Common phrases tab.
  3. In the Phrases section, on the right side, click ActionsExport phrases to export all common phrases. Result: The application opens a browser and downloads the common phrases data as a spreadsheet. You can find this spreadsheet in your local Downloads folder.
  1. In the navigation pane of App Studio, click SettingsChat and messaging.
  2. In the list of Chat and messaging settings, click the Common phrases tab.
  3. In the Phrases section, on the right side, click ActionsImport phrases to import all common phrases. The system displays the Import phrases dialog box.
  4. In the Import phrases dialog box, select the spreadsheet that contains the common phrases that you want to import by clicking the Choose File button, and then click Submit. The system displays the Common phrases section. Result: The common phrase or phrases are added to the current environment.
  5. To save the changes, click Save.

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