Install the Voice AI rulesets, which provide access to the Voice AI functionality within the Pega Customer Service application.
VoiceAI.zip file that Pega
provides to you after onboarding contains the Voice AI
rulesets. For more information about the files and the details that Pega provides to you after onboarding, see Prerequisites.
- In the header of Dev Studio, click
VoiceAI.zipfile., and then import the
- If the Pega Sales Automation version is not already set to version 8, update the version by navigating to Dev Studio, and then clicking .
- Restart the Pega cluster for your changes to
take effect.The ZIP file also contains the Voice AI dataset JAR file. A JAR file import requires a restart.