Integrating REST connectors with your implementation application
To execute an end-to-end functionality of the service cases, configure REST connectors with the real-time integration or simulated activities provided in the application.
Pega Customer Service
Implementation Guide
In the absence of a real-time integration, REST connectors are configured with simulation activities to integrate the service cases successfully. The following service cases use REST connectors to update other systems (such as payment gateway or fulfillment systems).
REST connectors with simulation activity
| Service Case | REST Connector Service Name | Simulation Activity | Description |
| Change Service Location | ValidateAvailability OfService | SimulateAvailability OfService | Checks service availability |
| Change Service Location | ValidateAvailability OfAppointments | SimulateAvailability OfAppointments | Checks for field service agents appointments availability |
| Change Service Location | SendFulfillmentDetails | FulfillmentResponse | Sends fulfillment details to downstream applications |
| Change Service Location | GetWorkOrderDetails | SimulatedWork OrderDetails | Gets work order details from downstream applications |
| Change Service Location | CheckCompatability OfProduct | SimulateCompatable OfOrder | Checks selected product compatibility |
| Create Order | ValidateAvailability OfService | SimulateAvailability OfOrder | Checks service availability |
| Create Order | UpdateScheduledTasks | SimulatedScheduledTasks | Sends appointment details to downstream applications |
| Create Order | SendFulfillmentDetails | FulfillmentResponse | Sends fulfillment details to downstream applications |
| Create Order | GetWorkOrderDetails | SimulatedWork OrderDetails | Gets work order details from downstream applications |
| Create Order | CheckCompatability OfProduct | SimulateCompatable OfOrder | Checks selected product compatibility |
| Upgrade Device | SendFulfillmentDetails | CSCFulfillmentResponse | Sends fulfillment details to downstream applications |
| Transfer Line | VerifyCreditHistory | CSCVerifyCredit HistoryResponse | Checks Credit History of customer |
| Transfer Line | UpdateInventoryDetails | CSCBillingResponse | Updates inventory details to downstream applications |
| Transfer Line | SendBillingDetails | CSCBillingResponse | sends bill details to billing application |
| Payment Integration (CF-Work) | SendPaymentDetails | PaymentResponse | Sends payment details to payment gateway. Used in Transfer line, Upgrade device, New Customer Acquisition Journey, and Make payment service cases. |
| Auto Payment Request | CSCAutoPayment RestConnector | CSCPaymentResponse | Sends payment details to payment gateway. Used in Auto-Payment service case. |
| Change Service | ValidateEligibilityAnd Compatibility | SimulateEligibilityAnd Compatibility | Checks selected product eligibility and compatibility |
| Change Service | CPSCCreateOrder | SimulateCreateOrder | Sends order request to downstream applications |
| Change Service | ChangeServiceConnector | UpdateChange ServiceDetails | Gets order request details from downstream applications |
| Add New Service | ValidateEligibilityAnd Compatibility | SimulateEligibilityAnd Compatibility | Checks selected product eligibility and compatibility |
| Add New Service | CPSCCreateOrder | SimulateCreateOrder | Sends order request to downstream applications |
| Add New Service | AddNewServiceConnector | UpdateAddNew ServiceDetails | Gets order request details from downstream applications |
| Cancel Service | CPSCCreateOrder | SimulateCreateOrder | Sends order request to downstream applications |
| Cancel Service | CancelServiceConnector | UpdateCancel ServiceDetails | Gets order request details from downstream applications |
| Get Work Order | GetWorkOrderDetails | MapWorkOrderDetails | Gets work order details from downstreamapplications |
| Check Credit history | VerifyCreditHistory | VerifyCredit HistoryResponse | Checks Credit History of customer |
| Submit order to fulfillment application | SendFulfillmentDetails | MapFulfillmentResponse | Sends fulfillment details to downstream applications |
Follow these steps to simulate a REST connector:
- In the Explorer panel, click Records.
- Click Integration-Connectors > Connect REST.
- In the Service Name column, click the filter icon, enter the REST connector service name from the REST connectors with respective simulation activity table into the Search Text field, and then click Apply.
- Select the REST connector service name item from the list that corresponds to the service case in the Applies To column.
- On the Service tab, click Simulations at the bottom of the work area.
- Enter the Simulation Activity in the text field, and then select the Global radio button.
- Click Apply Changes.
- Repeat the steps for other service cases listed in the table.
- Click Save to save and update the service cases.
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