Pega Customer Relationship Management application stack
The following figure shows the Pega Customer Relationship Management application stack. Your application inherits features from each layer.
Pega Customer Service
Implementation Guide
A new Pega Customer Service installation includes Pega Sales Automation, but Pega Sales Automation is enabled only if licensed. If you are using Pega Customer Decision Hub, you must install that application separately.
To view the industry application stacks, see the following topics:
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