Pega Customer Service Implementation Guide
Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact.
Pega Customer Service
Implementation Guide
For information about application features and configuration, including industry-specific capabilities, see the following topics:
- Getting started
- Managing data and integration
- Configuring user portals
- Creating a self-service application
- Chat and messaging
- Pega Call
- Pega Knowledge
- Additional interaction features
- Supervisor functions
- Pega Co-Browse
- Voice AI
- Suggested actions
- Configuring service requests
- Communications application
- Financial services application
- Healthcare application
- Insurance application
Next topic Getting started