Saving login credentials to Pega Customer Service preferences
As a Customer Service Representative (CSR), you can save your phone login credentials to Pega Customer Service preferences.
Pega Customer Service
Implementation Guide
- Launch the Pega Customer Service Interaction Portal.
- In the Operators menu, select Preferences.
- On the Desktop Preferences menu, select .
- On the Phone Preferences screen, click Configure Phone Login.
- Enter your phone login information.
- Click OK to save the changes.
- Click Save Preferences to save your preferences.
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