Configure your OAuth 2.0 authentication profile to enable communication between Pega Platform and the Voice AI services in your Pega Customer Service application.
- In the navigation pane of Dev Studio, click .
- Configure the VoiceAIAccessToken authentication
Property Value OAuth 2.0 Provider Select Custom. Grant type Select Client credentials. Client identifier Enter the client ID that Pega provides during onboarding. Client secret Enter the client secret that Pega provides during onboarding. Scope Enter vas/speech. Access token endpoint Enter the authentication URL that Pega provides during onboarding, in the following format:
Note: Ensure that the access token endpoint has no parameters. Authentication scheme Select Client secret. Method Select POST. Send access token as Select Authorization header. Lowest available SSL/TLS version Select TLSv1.2.
- Save the configuration.