Application-provided service requests
To support a fast, consistent implementation of commonly used customer service features, Pega Customer Service includes several service requests that are ready for use. You can copy or modify the out-of-the-box service request types, or you can add new ones. For information, see Adding new case types and Implementing case types and attributes.
Pega Customer Service
Implementation Guide
For a list of the out-of-the-box service request types, see the Product Overview for each Pega Customer Service application.
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