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Configuring audio notifications

Updated on December 3, 2021

Configure audio notifications

Pega Customer Service Implementation Guide

  1. In the navigation pane of App Studio, click SettingsChat and messaging.
  2. From the list of Chat and messaging settings, click the Chat and messaging configuration tab to configure the audio notifications.
  3. In the Audio notifications section, configure the following settings:
    1. To send an audio notification for an incoming work to the CSR, select the Enable audio notification check box.
    2. To determine the number of times to play the audio file, enter a value in the Number of times to play the audio file field.
    3. To upload an audio file for the audio notification, click Upload file, and then select the audio file from your media.
      Supported audio file formats are MP3 and MPEG4.


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