Configure audio notifications
- In the navigation pane of App Studio, click .
- From the list of Chat and messaging settings, click the Chat and messaging configuration tab to configure the audio notifications.
- In the Audio notifications section, configure the
- To send an audio notification for an incoming work to the CSR, select the Enable audio notification check box.
- To determine the number of times to play the audio file, enter a value in the Number of times to play the audio file field.
- To upload an audio file for the audio notification, click
Upload file, and then select the audio file
from your media.Supported audio file formats are MP3 and MPEG4.