Configuring a chatbot
Pega Customer Service provides sample chatbot settings within the Digital Messaging interface or Legacy Webchat that help you quickly get started with the chatbot configuration. These pre-configured chatbot settings offer initial chatbot settings, so you don't have to configure the case types and responses once again. However, if you prefer not to use the pre-defined sample chatbot settings, you can configure the chatbot settings that suit your business needs. You can open a Digital Messaging interface or a Legacy Webchat interface that you created. This scenario is explained using a Digital Messaging interface.
- Log in to the Self-Service application with the administrator credentials.
- In the navigation pane of App Studio, click Channels.
- On the Channels landing page, open the interface for which you want to
configure the bot.
For example: You can open a Digital Messaging interface or a Legacy Webchat interface that you created. This scenario is explained using a Digital Messaging interface.
- On the Digital Messaging: <your Digital Messaging interface name> page, perform the following actions to configure a bot:
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