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Configuring conversation flows

Updated on December 3, 2021

Configure conversation flows to improve and simplify how the chatbot collects information for your application.

Pega Customer Service Implementation Guide
  1. On the Configuration tab of your Digital Messaging interface, in the Conversation flows section, click Add conversation to define more sophisticated conversation scenarios than simple response commands. The system displays the Create conversation dialog box.
    1. In the Name list, select either an existing conversation or create new conversation.
    2. In the Conversation command field, select an existing command or create a new command which will trigger conversation in the runtime.
    3. If the conversation command requires authentication, select the Requires authentication check box.
    4. Click Submit.


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