Configuring entity expiration
In the Messaging AI configuration set, define the number of seconds after which a detected entity becomes stale and is not used for form autofill.
Pega Customer Service Implementation Guide
- In the navigation pane of App Studio, click .
- In the Configuration set: Messaging AI section, click the
Settings icon for the Entity
expiration property, and then enter a custom value depending on
your business requirements.The default value of 0 means that the entity never becomes stale.
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