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Configuring entity expiration

Updated on December 3, 2021

In the Messaging AI configuration set, define the number of seconds after which a detected entity becomes stale and is not used for form autofill.

Pega Customer Service Implementation Guide
  1. In the navigation pane of App Studio, click SettingsConfigurations.
  2. In the Configuration set: Messaging AI section, click the Settings icon for the Entity expiration property, and then enter a custom value depending on your business requirements.
    The default value of 0 means that the entity never becomes stale.


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